What is my product delivery estimation?
Unfortunately due to Australian post delays we cannot guarantee delivery estimations. We ship out within 1-2 days or order or faster if we can however please understand after we post your goods timing is out of our control. If you are experiencing delays with your order please get in contact with us.
My Parcel is Damaged – can you refund or replace?
Sadly some of our customers have been receiving damaged goods and parcels recently with all fault to Aus Post. IF you experience this PLEASE take your parcel (un-packaged) straight down to your local post office and lodge a complaint. Please also get in contact with us with photos of damage and we can do our best to help. Unfortunately there is nothing we can do about Aus post damages unless you follow this up with Aus post and lodge a “damage claim” and then its up to them to fix the problem. We CANNOT follow this up on your behalf because they won’t listen to us – we’ve tried it over and over again and have told us the customer must report with damage to show and lodge a claim.
Do I need to register or create an account to place an order?
No. Creating an account is absolutely optional.
Why should I register/create an account?
Creating an Account with Naturally Goat allows you to:
– Checkout quicker on future visits
– Make and Save Wish Lists
– Quickly check the status of your order
– Review products and comment on blogs
Why Goats Milk?
Goats Milk is soothing, healing and nourishing making it an incredible ingredient for skincare. Goat Milk is high in precious skin minerals such as selenium and vitamin A which are the most 2 important vitamins for your skin. Also high in lactic acid; an anti-ageing wonder and lifesaver for dry and sensitive skin. Even Dermatologists agree goat’s milk works for all skin types and has multiple benefits including boosting moisture levels, repairing the skin’s barrier, preventing fine lines and wrinkles, and reducing acne. But not only for your skin but also your hair; yep goats milk is even a wonder worker for hair. It helps make your hair softer and silkier and your dry scalp more moisturised. Due to the high levels of lactic acid goat milk can help your skin shed its dead cells, making your complexion brighter in the process, and it has a pH level that’s friendly to human skin.
What payment methods do you accept?
We accept PayPal, Visa Card, Amex (American Express), Master Card and/or other cards such as debit visa’s etc.
Do you treat your goats better than other dairy farms?
Our goats are just like part of our family only they are more hairy and say Maaa!! We love and adore each goat and they are treated just like one of us – sometimes better as I’m sure some of us feel at times!!! There was one time for example that we had a mumma goat who had just given birth and was struggling to have the energy to eat, so every few hours we ran out and fed her homemade goat smoothy – contained high iron veggies like kale, spinach and silverbeet and topped with lurcerne chaff, some protein and other mineral and goodness. Smoothies are something we often use when we have have a sick or old goat needing some extra TLC (but we like preventative first which is why we keep them healthy to avoid sickness.)
What happens to the baby goats, do they stay with their mother until weaned?
Absolutely. Unlike most farms who remove or kill the babies as soon as they’re born we instead leave them on their mums until they are weaned themselves. The girls often stay with us so they grow up with the whole herd. The boy babies leave to their forever happy and loving new home once they are old enough and weaned from their mums. For the boys we are very fussy about what new home they go to. They go as pets not meat and we suss out each new owner to make sure they are prepared to give them the care and love needed.
Do your goats have names?
Yes all our goats have names and it often takes a good family discussion to decide on new names each year we have new babies. Just like picking a child’s name we like to check the meaning out as well as how it sounds and matches to each goat. We can walk out to the paddock and name each one without thinking twice. We also have a system that we follow when picking names. I’ll briefly explain it.
We have about 6 different family/blood lines of goats and each line starts with a different letter from the alphabet.
For example we have a “C” line and it was started by Cheesy Bree who had Crackers and Camembert.
Camembert grew up to have Colby and Chèvre while Crackers had Cheddar and Chestnut and it continues.
The C line, we try to keep with cheese related names all starting with C. We then have the following lines of M, D, R, B and T.
Our M line was started by Milly who had kids Milo and Milkyway etc. Our D line was started by Dominica and has been our flower line with Daisy, Daffodil, Dandelion, Dahlia etc.
The B line was started with our very first Goat Beula and has also been a flowery line as they are related to the D line going back generations – we have Blossom, Bluebell, Buttercup, Bottlebrush etc.
Our R line is new to the herd and so far we only have Rosie.
The T line is very musical and we have Tango, Tinkle, Tamborine, Trumpet, Twilight etc. Having different lines helps us keep track of generations and the family tree of goats without having to think too hard!
How long will it take to process my order? How long does postage take?
Our efficient team here at Naturally Goat try to process orders as quickly as possible. It is our aim to get orders into the post at the first opportunity; in most cases orders are processed and dispatched within 24 hours but depending on our current schedule it can sometimes be 1-2 business days processing.
We use Australia Post to deliver orders. Generally expected delivery times are from 2-10 business days depending on your location however during Covid 19 it is all up in the air unfortunately with no postage guarantees. If you have not received your order within a reasonable time-frame please contact us. Please note we will only process your order after we have received your payment; which in most cases is instant.
You use tallow in some of your products – does this mean cows are treated poorly for it?
We use Tallow in a few of our products because it is so beneficial to the skin and also such a great cleaner and cleanser. Some people have concerns due to the harm it may cause to cows. We have carefully selected a source for the tallow we use. Firstly I must state that we use it as a by product from meat cows not ones that have been killed purposely for tallow!! We purchase it from a butcher who gets it straight from a biodynamic farm where the cows are treated kindly and respectfully. To my knowledge they are killed humanly without export or harm. They live a happy life in the paddock eating grass and then go for meat. The fat would otherwise be wasted and thrown out – thats where we come in and turn it into tallow and then into our amazing products! The tallow we use is Biodynamic and has no additives or chemicals.
Are Your Products Halal or Kosher Certified?
No. Our products are not certified Halal or Kosher.
Are Your Products Certified Organic?
We would love to hold a piece of paper for Organic Certification however the cost is so high it would make our products 10 times more expensive. We try to keep our products at the lowest cost possible so we’ve decided to follow all the standards plus more but unfortunately due to the price we don’t hold the ‘certification’. As mentioned we follow the standards and all our ingredients are completely natural and in fact most of them are either organic or certified organic themselves. .
We don’t eat the soap, so what does it matter?
Well, many think that it doesn’t matter what is in the soaps and lotions they use on their skin because they aren’t eating it, so it should be fine, but this isn’t true at all. Your skin is like a sponge and absorbs much of what you put onto your skin.
It is known that a better way to absorb Magnesium is to bath in it or rub Magnesium oil into your skin rather than taking it orally. Foot patches are used as detoxes through the skin. So given that your skin absorbs so much of what you place on it, we believe that no one would want harsh and toxic chemicals going into their body, so that’s why we are so careful about what we use in our soaps.
How is the soap made?
Some other soap manufactures buy pre-made soap, melt it down, add a scent which is often artificial fragrance, add colour which will most often be artificial, pour it into a mold and let it sit for a few hours then sell it. This is a very easy way of making soap as there is no stress with dealing with lye (Sodium Hydroxide) or the time to let it cure before being able to sell it.
The downside to this option is that the pre-made soap bases (often refereed to as “melt and pour”) are not very healthy at all. Even if they are labeled “goats milk” it can still contain harsh and toxic chemicals, such as Titanium Dioxide.
Another way, that almost ever big commercial manufacture uses is soap noodles. Again, pre-made soap noodles are combined with colour and fragrance and then pressed together.
So whilst some may choose these very easy options we like to stick to the old fashioned way of making soap called the “Cold Processed” method.
This historic method includes in mixing the oils together and then adding a goats milk mixture to these amazing skin loving oils. After this we then add our essential oils and clays depending on the soap. Then it is hand poured into molds and set aside for 48-60 hours. The soaps are then taken out of the mold and set aside on drying racks to cure for 6-8 weeks at a minimum. After this we then hand package and label it ready for sale. We feel that this method of mixing together raw and pure ingredients leaves you with a better quality soap that has far more goodness and nutrients to it.
Can Your Products Be Used On My Pets?
We got asked this question so much that we were inspired to formulate and create a skincare range for pets, Naturally Pooch. We’ve used the same ingredient philosophy and policy as Naturally Goat but tweaked the formulas to suit your dogs.!
Do you ship world wide?
Absolutely. At the moment our website only calculates shipping automatically for a few major countries so if your area does not come up please don’t hesitate to get in contact with us, so we can organise the best shipping method for you.
Are Your Soaps, Made With 100% Goats Milk?
Yes! Many other soap manufactures cheat and use 1/2 water and 1/2 milk for the liquid in their soaps, as this is easier for them. Or milk powder is used as an alternative to fresh milk. They then can claim this as a “goats milk” bar of soap, however you will find that it will not give you the best results. Here at Naturally Goat we use 100% fresh goats milk in our soaps and this is what gives you such a soft, creamy and gentle soap, providing you with such good results. You’ll find that our soaps have a more creamy look and feel to them, and this is because we use all goats milk and no water or powdered milk. Our soaps also contain a high percentage (22.1%) of Goats milk and this is another reason why our soaps are so different to any other goat milk soap. Many others contain around 5% milk.
Do You Test On Animals
Absolutely not. We test on ourselves, then our friends and lastly on their friends just to be sure!! Here at Naturally Goat nothing toxic can be found in our factory! So no testing is ever harmful but of course we always want to make sure we are producing the best products we can which is why we test it on ourselves beforehand!
So no humans or animals are harmed at all.
Are There Any Hidden Ingredients?
100% NO! Honesty is a big standard of ours and we feel you deserve to know exactly what is in the products your purchase and use. Like many products there are often hidden ingredients within ingredients such as like colours, fragrances and oil blends. Colours often contain carcinogenic chemicals that are never stated…….we feel this is totally wrong. We all have the right to know exactly what is going onto our skin. Everything ingredient counts!
We are also very conscious of allergies and therefore want everyone to know what is in our products before any harm arises.
How Do You Treat Your Goats?
Each and everyone of our goats are considered family. We hate the way the commercials do it and that means we’re dedicated to not be like that at all. Each goatie has a name, a gorgeous personality and a passion to provide top quality milk for your products. We all work together as a family and team (all the goats included) to do our best and in return give you outstanding products that will offer you great results.
Our goats are NOT in anyway abused nor hurt or harmed. We take great care of our goats as if they were our own human babies.
They browse and graze over 43 acres in goat loving territory! We feed our goats top quality feed and minerals enabling them to give back creamy milk.
We feel that healthy goats equals good milk.
Our milking ladies are fed good food to nourish and sustain them and are not pushed to produce more milk in anyway – what they give is what we get! This leaves them happy and us comfortable to knowing they are doing what they can and not under stress.
We milk in the morning to allow the girls freedom and comfort during the day. This means they are not walking around all day carrying udders full of milk.
What’s Different Between Your Body Butter and Moisturisers?
Our Body Butters are a thicker oil based cream while our moisturisers are a water based and more light cream. Whilst our moisturisers are thicker than a lotion, when applied they soak in well leaving a moisturised feel to your skin and face.